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VOLUNTEER FAQ

WHEN AND WHERE CAN I SIGN UP TO VOLUNTEER?

Volunteer registration is closed for the 2022 Cadence Bank Houston Open. Thank you for your interest. 2023 volunteer registration will open at a later date.

All volunteers are required to register through our volunteer portal and will need to submit a criminal background check through Sterling Volunteers when registering. The background check is required every year for anyone 18+ years old. Sterling Volunteers is linked to the registration system, and all fees are covered by the Astros Golf Foundation. If a background check is not received, the volunteer will be disqualified from participating. An MVR check will need to be processed in addition to the background check for those selected to serve on the transportation committee.

WHERE CAN I LEARN ABOUT THE DIFFERENT VOLUNTEER OPPORTUNITIES?

Learn about the committees available for registration by clicking here. Some committees are private and are not available for registration.

WHAT IS THE COST TO VOLUNTEER AND WHY AM I BEING CHARGED?

To offset the costs of the volunteer package and to allow our tournament charities to benefit as much as possible, there is a $65 volunteer fee for all volunteers.

WHAT IS INCLUDED IN THE VOLUNTEER PACKAGE?

Learn about what is included in the volunteer package by clicking here.

HOW MANY SHIFTS WILL I BE ASSIGNED TO WORK?

Shifts are committee specific. Please refer to our committee descriptions for specific shift requirements. All shifts are subject to change due to weather.

HOW WILL I KNOW WHEN MY REGISTRATION IS COMPLETE?

For a registration to be complete, all volunteers must pay for their volunteer package and submit a criminal background check. One registered, you will receive a confirmation email from HoustonOpenVolunteers@Trustevent.com. You should also receive a separate email from Sterling Volunteers confirming the submission of your background check. We recommend you register quickly to secure a position on your committee of choice, as all committees are filled on a first-come, first-serve basis.

WHEN WILL I RECEIVE MY COMMITTEE ASSIGNMENT?

Once we review your criminal background check you will be assigned to a committee. This can take up to two weeks depending on your background. During registration, volunteers are able to select their top 3 committee choices. Each volunteer will be assigned to one of their choices on a first-come, first-serve basis. If you only select one committee and that committee has been filled, the Volunteer Coordinator will place you on a committee that has the greatest need. Once assigned, your Committee Chair will contact you.

WHEN WILL I RECEIVE MY SHIFT ASSIGNMENTS?

During the registration process, you will be required to select your availability for each committee. We will schedule based on your availability entered and the minimum shift requirements for your selected committee. Please note, this is not your final schedule. Your final schedule will be determined by your Committee Chair and will be released as we get closer to the tournament.

Individual committee-related inquires, including questions regarding your assignments and schedule, should be directed to your Committee Chairs. You may log into your account at any time to contact your Chairs, check your schedule, and update your availability.

I WOULD LIKE TO VOLUNTEER WITH A FRIEND. HOW DO I MAKE SURE WE VOLUNTEER AT THE SAME TIME?

During the registration process, you will have the opportunity to indicate if you would like to volunteer with someone else. Please be sure to select the same committee preferences, shift availability, and indicate their first and last name in the area provided. You should register on the same day to ensure you are assigned to the same committee. We are unable to guarantee the same shifts/committees if a committee has been filled.

WHEN CAN I PICK UP MY VOLUNTEER UNIFORM AND CREDENTIALS?

Volunteer uniform distribution will be held prior to the tournament. More info on pickup will be available at a later date. Volunteers will have the opportunity to select their uniform day and time at a later date.

IF I AM UNABLE TO ATTEND THE ASSIGNED UNIFORM PICK UP DAY, WHAT DO I NEED TO DO?

If you are unable to pick up your uniform on the assigned day, please contact Jaclyn Escareno at volunteers@astrosgolf.com for an alternate date.

WHAT SHOULD I WEAR WHEN VOLUNTEERING?

Volunteers for the Cadence Bank Houston Open should wear the official volunteer uniform polo, pullover, and cap. We ask that volunteers wear khaki shorts or pants and comfortable, close-toed shoes. Women may wear khaki shorts, as well. No jeans or sandals are allowed.

IF I AM UNABLE TO VOLUNTEER, WHAT SHOULD I DO?

If you are no longer able to volunteer, please contact your Committee Chair. If you are not assigned to a committee, please contact Jaclyn Escareno at volunteers@astrosgolf.com. It is imperative that you notify the appropriate individuals of cancellation to ensure you can register to volunteer the following year. Those that do not show up for their shifts will no longer be eligible to volunteer with the Cadence Bank Houston Open. We depend on volunteers and are so grateful for those that help make this tournament a success for the community and charities.

HOW CAN I REQUEST A REFUND?

If you are no longer able to volunteer and are requesting a refund, please contact Jaclyn Escareno at volunteers@astrosgolf.com.

ADDITIONAL QUESTIONS?

Please email Jaclyn Escareno at volunteers@astrosgolf.com.

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